Your data, in plain words

This page says what we collect when you contact us, where it goes and how long we keep it.

Who is responsible

The data controller is AltShift Labs (trading name), Lebanon.

What we collect

Project brief form

  • Services you are interested in
  • Budget range
  • Timeline
  • Project details
  • Current website address (optional)
  • Your name
  • Your email
  • Company (optional)
  • WhatsApp or phone number (optional)

Contact form

  • Your name
  • Your email
  • Company (optional)
  • WhatsApp or phone number (optional)
  • Your message

Where it goes

Each submission is sent as an email to our team inbox. We also keep a CSV backup on our hosting server, in a folder outside the public web root, so it cannot be reached from the web; it holds the fields above, the date and time, and the language of the page you used. To limit how many forms one connection can send, the server keeps a short-lived counter per IP address, filed under a keyed hash of the address, not the address itself. Like any web server, our hosting provider's server also records requests in its access and error logs (such as IP address, time, page requested and browser), kept for the period the provider sets. Our own error messages in those logs never include what you typed into a form.

Analytics

We use Cloudflare Web Analytics. It is cookieless: it sets no tracking cookies and does not follow you across sites.

How long we keep it

We keep form submissions for 24 months, then delete them from the inbox and the CSV backup.

Your rights

You can ask us at any time to see the data we hold about you, to correct it, to delete it or to stop using it, and to send you a copy in a common format such as CSV. Write to hello@altshiftlabs.net from the address you used in the form, so we can confirm the request is yours. We reply within 30 days and charge nothing. Deleting your data removes it from our inbox and the CSV backup; it does not reach the hosting provider’s server logs, which the provider clears on its own schedule. If you think we have handled your data wrongly, tell us and we will put it right; you can also complain to the data protection authority where you live.

Contact about your data

Write to hello@altshiftlabs.net.